Sakshi's Creative Interiors - Transform Your Space

1. Acceptance of Terms

By engaging Sakshi's Creative Interiors (referred to as "we," "us," or "our") for interior design services, you ("Client") agree to be bound by these Terms of Service. These terms constitute a legally binding agreement under Indian law, specifically governed by the Indian Contract Act, 1872 and Consumer Protection Act, 2019.

2. Our Services

Design Services

Interior design consultation and planning
Space planning and layout design
3D visualization and mood boards
Material and furniture selection
Project coordination and supervision

Project Categories

Residential interior design
Commercial space design
Office interior planning
Hospitality design solutions
Renovation and remodeling

3. Payment Terms

Consultation Fees

Initial consultation: As agreed upon booking
Site visit charges: Applicable for locations outside Bengaluru
Consultation fees are non-refundable
Payment due before service delivery

Project Payment Structure

30% Advance: Upon project confirmation
50% Progress: At 50% project completion
20% Final: Upon project completion

Payment Methods & Compliance

All payments subject to applicable GST as per Indian tax laws
Payments accepted via bank transfer, UPI, or cheque
Late payment charges: 2% per month on overdue amounts
All transactions comply with RBI guidelines
Tax invoices provided as per GST regulations

4. Client Responsibilities

Site Access & Preparation

Provide safe and timely access to premises
Ensure necessary statutory approvals
Provide accurate site dimensions and details
Clear site of personal belongings as required

Decision Making

Timely approval of designs and materials
Clear communication of preferences
Adherence to agreed timelines
Final decisions within specified timeframes

Legal Compliance

Obtain necessary building permits
Ensure compliance with local bylaws
Provide property ownership documents
Handle society/neighbor approvals

Financial Obligations

Timely payment as per agreed schedule
Bear additional costs for scope changes
Handle utility connections and charges
Provide valid PAN and address proof

5. Warranties & Limitations

Our Warranties

Design Quality: Professional design standards and industry best practices
Material Authenticity: Genuine materials as specified in agreements
Workmanship: 6-month warranty on execution work (excluding wear and tear)
Project Delivery: Timely completion as per agreed schedule

Limitations of Liability

Not liable for delays due to force majeure events
Third-party vendor defects covered by respective warranties
No liability for pre-existing structural issues
Maximum liability limited to contract value
No liability for consequential or indirect damages

6. Intellectual Property Rights

Our Rights

Design concepts and creative elements
Portfolio usage rights for marketing
Methodologies and design processes
Right to publish project photographs

Client Rights

Use of delivered designs for intended purpose
Ownership of physical installations
Right to modify after completion (at own risk)
Privacy of personal spaces and information

7. Cancellation & Refund Policy

Cancellation by Client

Before Project Commencement: 70% refund of advance payment (excluding consultation fees)
After Project Commencement: Refund based on completed work, minimum 30% retention
After 50% Completion: No refund, client pays for completed work

Cancellation by Us

We reserve the right to cancel projects in case of:

Non-payment of dues beyond 30 days
Breach of contract terms by client
Safety concerns or legal compliance issues
Force majeure events extending beyond 60 days

In such cases, refund will be calculated based on work completed and materials procured.

8. Dispute Resolution

Disputes shall be resolved through the following steps:

Direct Resolution: Initial attempt through direct communication and negotiation
Mediation: Mediation through industry professionals or consumer forums
Legal Action: Courts in Bengaluru, Karnataka shall have exclusive jurisdiction

Governing Law: These terms are governed by Indian law, including the Indian Contract Act, 1872, Consumer Protection Act, 2019, and other applicable regulations.

9. Contact Information

For any questions regarding these Terms of Service or to discuss your project requirements:

Email: mail@sakshis.in
Phone: +91 9880167430 / +91 9739267430
Address: 70, Moore Road Cross, Frazer Town, Bengaluru - 560005, India

10. Updates & Amendments

We reserve the right to modify these Terms of Service at any time. Significant changes will be communicated via email or through our website. Continued engagement with our services after such modifications constitutes acceptance of the updated terms. For ongoing projects, existing terms remain valid unless mutually agreed otherwise.